Senior CSM

Salary: £45k - 50k plus £10k bonus and fantastic benefits
Location: London Hybrid
Contract: Permanent
Industry: FinTech

About The Employer

Our client is a small yet established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Senior Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts. If you are motivated, hard-working, and driven, and want to work for a business with an incredible culture with tonnes of opportunity, this could be the place for you.

About The Role

As a Senior Customer Success Manager you will be responsible for managing a diverse portfolio of accounts. You will be the main point of contact for your clients, ensuring their satisfaction and success, as well as maximising growth by being proactive in seeking opportunities for up-selling and cross-selling. The work environment is fast-paced, but incredibly fun and collaborative with a great supportive team. As a Senior Customer Success Manager you can expect a basic salary up to 50k, with access to some great benefits and a super flexible working model, with only one day a week required to be based in the office! They have a fantastic culture with a truly supportive team, regular social events, and a modern, open-plan office in central London.

The Necessary Requirements

The right Senior Customer Success Manager will have at least 3 years of customer success or account management experience, and will have worked in a small or scaling business ideally within technology. As well as having experience managing key relationships, you will have worked in a revenue-driven environment. You must have a positive and resilient mindset that you can apply every day. Knowledge and experience of payments isn’t essential, would definitely be a bonus!

Think you’re the perfect candidate to fill this position? Call 01233 225 546 or fill out the form below.