Our client is a HealthTech start-up that has created a revolutionary piece of technology with the potential to transform the treatment of depression in the UK and beyond. Their product is highly scalable, already being used across the NHS and private clinics, and is unlike anything else on the market. They have raised over $20m in investment so far and are now at an exciting stage of growth, so are looking to hire a Customer Experience Marketing Manager to support with client engagement.

As a Customer Experience Marketing Manager, you will work closely with the CX Marketing Lead to develop and implement customer engagement strategies. This will encompass ensuring a seamless customer onboarding, building retention strategies, and putting together marketing materials to ensure clients are engaged and well-educated on the product. You will build case studies and whitepapers, plan and execute webinars, group meetings, and events, and work closely with other departments to guarantee a great customer experience. As a Customer Experience Marketing Manager, you can expect a basic salary of £50-70k depending on experience. They have a super flexible hybrid working model, but you will need to be able to spend at least 1 day a fortnight in the office in London. This is an opportunity to join a fast-growth HealthTech start-up at a really exciting time, and play a key part in their customer marketing and retention strategies.

As a Customer Experience Marketing Manager, you must have come from a MedTech/HealthTech/pharma background, in a B2B or B2B2C marketing role. Our client needs someone who understands the space they sell into, so this is a key requirement. You will have a good understanding of developing and executing lower funnel marketing strategies and will be happy being client-facing. Being a start-up, this person will need to be comfortable wearing a lot of hats and managing multiple projects simultaneously. This is a super exciting opportunity to join a business set for incredible expansion, and the right candidate will be excited to join at this key point in their journey with tonnes of room for development and growth!